Terms & Conditions

By confirming your booking you acknowledge  you agree to the terms and conditions on this page. If you have any issues with the terms and conditions please let us know as soon as possible. 

Your booking will be confirmed through email and you will be given a booking number. You will also receive a text message with your confirmed booking. If any details of your event change once you have booked we will try our best to accomodate your needs, however it may be difficult to adjust the time and location on busy weekends. A final conformation will be sent out the 3 days before the date of the event.

A deposit of 40% is required to secure your booking. Payment can be paid directly to Tiny Themes via debit, credit or e-transfer. On the day of the event, remainder of the amount is payable via cash or e-transfer.

Please not we are not GST Registered so there is no additional GST.

CANCELLATION & REFUND POLICY 

We understand that it’s tricky knowing your final numbers in advance. We always suggest booking for your maximum number of guests and reducing down if required. We can reduce numbers by a maximum of 5 children (for bookings over 25) if one week notice has been provided. We will always try and provide additional furniture if your numbers increase but this is not always possible due to other bookings.

If your booking is cancelled within 24 hours after booking is made, any payments made will be fully refunded within 3 business days.

If the confirmed booking is cancelled 7 days prior to the event, 50% of your paid deposit will be refunded within 3 business days.

If the confirmed booking is cancelled within 72 hours prior to the event, your paid deposit will be non-refundable. 

FORCE MAJEURE

In the event that we cannot execute our obligations due to unforeseen conditions (e.g., bad weather), we will not accept liability for natural causes, and the payment will be due. The client is advised to have a contingency plan in all cases such as an indoor location or event tent.

UNFORSEEN CIRCUMSTANCES

In the event that we are unable to fulfill our obligations due to unforeseen circumstances such as illness or personal matters requiring our immediate attention, we will issue a full refund within 3 business days.  

PHOTOGRAPHY

We shall seek for the client’s permission should we decide to take photographs during the event. With the client’s approval, Tiny Themes shall reserve the right to use the images for promotional purposes.

1. We have high standards regarding hygiene and Health & Safety practice. If sponges are used we use a clean sponge for each face; brushes are cleaned regularly throughout each event: first container with one mild antibacterial water, two containers with clean water for rinsing. All equipment and paints are cleaned thoroughly after each event.

2. To ensure we can keep our hygiene practice maintained, we have a strict policy that no one, other than the artist(s) touch the paints, brushes and other products being used. Please ensure children are supervised at all times.

3. For safety and insurance reasons we are strictly unable to paint anyone under the age of 36 months. This is in line with the manufactures recommendation. We can not make any exceptions to this as that would invalidate our insurance.

4. Please note, that all cosmetic products, on rare occasions can cause skin reactions. Therefore we highly recommend that people with skin allergies or sensitive skin should either, not participate or have a patch test at the beginning of the event. The decision to take part is at the individuals and/or responsible adults discretion. Our paint products are water-based, non-toxic, vegan, paraben-free and hypoallergenic.  However people with allergies should take caution as with anything they may apply to their skin. We cannot be held responsible for skin reactions.

5. Face Painters are booked on the basis of providing an entertainment activity only. Artists are NEVER to be asked to “look after”, “keep an eye on” or supervise any children at any time. All children remain the responsibility of the parent, guardian or event host.

6. We do not paint anyone who presents as unwilling to take part. This includes sleeping children. Children must be able to sit still unaided by the parent/carer.

7. In the interest of everyone's health and safety, we will not be able to paint anyone who appears ill, suffering from cold sores, broken skin or any contagious condition due to contamination of paints and products. We hold the right to refuse painting anyone whom we feel may put themselves, others or our equipment at risk by cross contamination.

8. We reserve the right to cease painting if the conduct of anyone in attendance acts in a way that the face painter feel inappropriate or causes harm or may cause harm to the people taking part, the artist or the artist’s equipment.

9. For private parties and events, it is the responsibility of the organiser to obtain permission from parent/carers for all children expected to take part.

10. We are unable to take responsibility for the welfare or safety of any person waiting in line or saving places for anyone. Please ensure children are supervised at all times.

11. We request that anyone wishing to have their face painted should be ready to take part with a clean dry face. Children with dried food, drool, runny noses can not be painted until their face has been cleaned and dried by their accompanying adult.

12. We request that participants do not eat or drink whilst taking part as this could contaminate the paints and products, as well as slow down the queue as the artist will then need to clean down any food spills or wait for participants to stop chewing. We can not paint moving faces.

13. Please ensure adequate lighting and that the artist is positioned at the furthest possible distance from any sound systems and/or physical activity i.e. children running/playing, ball games etc where the artist maybe accidentally knocked.

14. If the event is outdoors shelter will need to be provided for us, either in the form of a set up gazebo or space in a shared marquee etc. If we experience severe weather i.e. heavy rain or strong winds, the artist will discuss with the organiser the potential of relocating to a sheltered area or other options to enable the activity to continue.

15. Unfortunately we are unable to work with or alongside any other face painters that have not been supplied by Tiny Themes. As we have stated above, we have strict policies for health & safety and ensure all our artists hold appropriate insurance, for this reason anyone not working under Tiny Themes can not be vetted by us to ensure they are working to the same strict practices. If you expect a large turn out for your event and feel a team of painters would be needed, this is something we are more than happy to accommodate.

Cleaning your child's face

16. Our Face paints are water activated and can be removed very easily from skin with soap and water. We DO NOT advise using baby wipes to remove the paint as this can cause the face paint to stain the skin.

17. If you find after washing the face that the paint has left a slight stain on the skin, we recommend applying some oil (baby oil or coconut oil) or vaseline, rubbing that in and then washing the area with soap and water again. This will remove any hint of remaining colour.

18. As paints are wax and glycerin based that are water activated they should not leave stains on clothing. However we cannot be held responsible to damage of clothing or property. We recommend participants should avoid placing their painted faces on clothes/material/furniture etc.

Our fees for party decor set-up is based upon the amount of guests anticipated, the type of services desired and decorating materials required. Location fees will be charged if the event venue is outside of a 15 mile radius of Windsor-Essex region at a rate of 45p per mile. If the total number of guests changes, it is the Client’s responsibility to inform the Tiny Themes and fees may apply. If the Client fails to inform Tiny Themes,  Tiny Themes is not responsible for the quality of service. 

SET-UP ARRANGEMENTS

It is the Client’s responsibility to communicate with us, the number of guests attending to enable Tiny Themes to obtain the necessary items needed for decorating. A minimum of 4 hours must be agreed with the venue for set-up and decoration to be done.  Some events will need more time depending upon requirements. If the venue will allow set-up and decoration the day before, Tiny Themes will make every effort to accommodate this. Just as it takes many hours to set up and decorate, it will also take time to break down all decorations. For this reason a minimum of 2 hours must be agreed with the venue for breakdown. 

EVENT SITE CONSULTATION: An initial free on-site consultation is available for Clients. Additional trips to the venue site after this initial consultation will be charged at a rate agreed by both parties. It is the Client’s responsibility to email, send or otherwise communicate a final plan of the set up to Tiny Themes no later than 2 weeks prior to the event date. 

OWNERSHIP OF DECORATIONS: It is agreed that all decorations listed in the contract shall remain the property of Tiny Themes.  

DAMAGE TO PROPERTY AND LOSS OF ITEMS: The Client will be responsible for any damage to property including, but not limited to, centrepieces, chair covers, sashes, glassware, mirror plates etc. All damage and or missing property will be charged at full replacement cost. If the client’s guests remove items (i.e. centrepieces, decorative accents, etc) that are the property of Tiny Themes, then the Client will be charged the total replacement cost for the items. 

ACCIDENT CLAUSE: We are not responsible for accidents or injuries related to our décor that are caused through mishandling by the Client, guests or site staff.